Privacy Policy

1. Who We Are

Carbon Trace ("Carbon Trace", "we", "our", or "us") operates a digital platform designed to support organizations in measuring, analyzing, and managing greenhouse gas (GHG) emissions. We recognize the importance of privacy and are committed to handling personal and operational data responsibly, while maintaining the flexibility necessary to operate a global software service.

By accessing or using Carbon Trace, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.

2. Information We Collect

We may collect information that you voluntarily provide, including account details such as your name, email address, and organizational affiliation, as well as operational data entered into the platform, including emissions-related inputs such as energy consumption, fuel use, water usage, and other environmental metrics.

In addition, we may collect technical and usage-related information automatically, including IP address, device identifiers, browser type, and interaction data, in order to improve system performance, ensure security, and enhance user experience.

Carbon Trace also generates derived data through the processing of user inputs, including calculated emissions, analytics, and benchmarking insights. Such derived data forms part of the platform's core functionality.

3. How We Use Your Information

All collected information is used for purposes that include, but are not limited to, providing and maintaining the platform, performing emissions calculations, generating reports and analytics, improving functionality, developing new features, ensuring system security, and conducting internal research and development.

4. Data Ownership & License

While users retain ownership of the data they input into the platform, by using Carbon Trace you grant us a worldwide, non-exclusive, royalty-free license to process, store, analyze, and use such data for the operation and improvement of the service.

We reserve the right to use aggregated and anonymized data for legitimate business purposes, including benchmarking, research, product development, and commercial analysis, provided that such data does not identify any individual or organization.

5. Data Sharing

We do not sell personal data. However, we may engage trusted third-party service providers to support infrastructure, hosting, analytics, and operational functions. These providers are authorized to process data only as necessary to perform their services.

We may also disclose information where required by law, regulation, or legal process, or where necessary to protect our rights, security, or operations.

6. Cross-Border Data Transfers

Given the global nature of our services, data may be transferred to and processed in jurisdictions outside your country of residence. By using Carbon Trace, you consent to such cross-border data transfers, including to jurisdictions that may not provide the same level of data protection as your own.

7. Data Security

We implement reasonable technical and organizational measures to safeguard data. However, no system can be guaranteed to be completely secure, and users acknowledge that they use the platform at their own risk.

8. Data Retention

We retain data for as long as necessary to fulfill operational, legal, and business purposes. Even after account termination, we may retain anonymized or aggregated data indefinitely.

9. Your Rights

Depending on applicable law, users may have rights to access, correct, or request deletion of their personal data. Carbon Trace reserves the right to limit or refuse such requests where permitted by law, including where data must be retained for compliance or legitimate business purposes.

10. Children

The platform is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us immediately.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of the platform following any updates constitutes acceptance of the revised policy.

12. Contact

For privacy-related queries or requests, contact us at hello@carbontraceglobal.com.